Pricing terms
Terms of use
Our prices include VAT, delivery costs depend on the order. Prices shown on your invoice are fixed and final.
The sales price for each product featured on our website is expressed in Euros. This price includes VAT as well as all costs, excluding any delivery costs and additional warranty.
Delivery charges are applied for shipping the order. The total price including these charges will appear in the shopping cart summary before confirmation of your order.
We reserve the right to change our prices at any time.
Prices appearing on your order after it has been confirmed and recorded are those listed in the catalogue on the day of the order. They are fixed and final: if the prices fall a few days after the order is placed, we will under no circumstances be able to compensate you for the difference; if the prices increase, we are committed to selling at the price set on the day of the order.
VAT-exempt sales to non-VAT taxable persons are possible only if the supporting documents are provided in advance.
In the event of an estimate being presented, the offer will remain valid for one week unless otherwise specified in the offer.
Ordering process
- Description of the products
The photos and videos illustrating our products are not contractually binding. We do our utmost to ensure that the in-formation available on this site is up to date and accurate. How-ever, some of this information may be inaccurate, missing or out of date.
The essential characteristics of the product are displayed on the product page, which generally contains one or more photos of the product and shows its special features.
As they cannot be guaranteed as being perfectly identical with the physical products, the photographs and visuals accompanying the descriptive text of the products on the site are not contractually binding. The publisher of this site cannot therefore be held liable if the characteristics of the items differ from the visuals on the site or if the latter are incorrect or incomplete. Please take into consideration the texts for the characteristics listed on the catalogue pages, which we have tried to describe as accurately as possible. However, we cannot be held liable for the direct or indirect consequences of a material error, typographical error or any other unintentional error or negligence relating to the in-formation published on the website. Please note that manufacturers may change the technical composition of product references without any notice.
- Product availability
Stock information is available on each product page; in the event of a product being out of stock, please provide us with an e-mail address to let you know the stock has been replenished.
The products on offer are those listed in the catalogue published on the site. These products are offered while stocks last.
Product availability is shown in real time on the website. The stock situation is updated once a day. If the product is not available, you can use an e-mail form to ask to be notified as soon as the product is available again.
However, should the stock of the required product be exhausted between the time of your order and the replenishment of the available stock, we can offer you a product of equivalent quality and price; in this case, if you exercise your right of withdrawal, the return costs will be charged to us. However, you still have the right to cancel the sale and request a refund.
Completing an order
You need to have an account on our website to complete an order, which is completed when you select a payment method.
Any new customer can create a customer account, username and password when placing their first order on our website. (See Terms and conditions of use, Article 4). If you already have an account, please log in using your username and password. Each time you confirm your order, you will be directed to your account via a secure connection reminding you of the details of your order. The latter will be formally registered only after the information has been provided and final confirmation given.
The sale will be regarded as completed when you tick the box for approving these general terms and conditions of sale and click on the "Place order" button (agreement to the product and price).
Acknowledgement of your order (acknowledgement of receipt) will then be confirmed via our website by sending an automatically generated e-mail, to the e-mail address you provided when creating the customer account or placing the order.
The invoice is either attached to this second e-mail or attached to the package.
We may refuse to fulfil an order when it appears that you intend to resell the new products without our consent, have encountered an attempt at fraud or an unresolved dispute during an order placed, or when the order is placed by a minor without us having been guaranteed the consent of the legal representative. This also applies when a obvious error has occurred in the description of a product in the online catalogue or in the pricing information, despite the utmost care taken to ensure the accuracy of the information. We will notify you by e-mail, stating the reason for the refusal.