Welcome to MulherBonita Boutique
Thank you for using our products and services. The following document describes the terms and conditions of sale for the E.PEREIRA SPRL e-shop www.mulherbonita.boutique ..
The website www.mulherbonita.boutique is published by E.Pereira SPRL, a public limited company registered with the Belgian Crossroads Bank for Enterprises under number 628.536.442, located at Rue des Drapiers, 22 - 1050 Ixelles Belgique.
VAT number: BE 0628.536.442.
Customer Service contact information:
Rue des Drapiers, 22 - 1050 Ixelles Belgium
Tel : +32 497 193 327 E-mail : [email protected]
Here are a few definitions used in these terms and conditions of sale.
This website is managed by E.PEREIRA SPRL. The terms “Mulher Bonita Boutique”, "E.PEREIRA SPRL", "us" or "our" refer to E.PEREIRA SPRL throughout this site.
Our website, all the information it contains and the services offered on there will hereinafter be referred to as Mulher Bonita Boutique services (or our services).
These general terms and conditions of sale apply exclusively to all sales concluded by E.PEREIRA SPRL, both on our own behalf and on behalf of our principals.
Each company that has authorised us to sell one of its products on our website will be called a supplier.
Anyone who wishes to use our services and has met these general terms and conditions of sale will hereinafter be referred to as a customer (or you). A user is a company or person visiting and using our site.
Any order placed by a customer as provided for herein will be referred to as an order.
Acceptance of these terms and conditions for online sales
The acquisition of a good or a service, or the creation of a member area implies the acceptance of all the present general terms and conditions by the user, who acknowledges having become fully acquainted with them. This acceptance may consist, for example, in consumers ticking the box corresponding to the sentence indicating acceptance of these general terms and conditions. A tick in this box will be considered to have the same value as a handwritten signature from the user. Professionals are automatically considered to have approved these general terms and conditions when they confirm the order.
The acceptance of these general terms and conditions implies that the users have the necessary legal capacity to do so. If the user is a minor or does not enjoy this legal capacity, the user should confirm having the authorisation of a guardian, a curator or the minor's legal representative.
Exemption and limitation of liability for the sales process
Our liability is limited or non-existent in certain cases, such as force majeure, indirect damage, or use in a country where the legislation is different.
We are generally bound only by a best efforts obligation. Liability under these general terms and conditions will in no circumstances exceed the amount paid or payable during the transaction giving rise to such liability, regardless of the cause or form of action in question.
We cannot be held liable for the non-fulfilment of the contract concluded, due to a force majeure event (e.g. unforeseen damage to equipment, fire or damage to production facilities and appliances, interruption of energy sources and generally any unforeseen circumstances concerning the people and tools we need in order to fulfil our obligations and which are likely to make the performance of the contract impossible or simply more costly).
We will not be liable for any consequential damages, operating losses, loss of profit, damages or expenses that may arise in connection with the products purchased. You alone are responsible for choosing and purchasing a product. The inability to use the products, in whole or in part, in particular because of incompatibility, may not give rise to any compensation, refund or liability, except in the case of a proven hidden defect, non-compliance, defect or the exercise of the right of withdrawal if applicable, i.e. if you are not a professional and the contract entered into to acquire the goods or services allows withdrawal, according to the articles in Book VI of the Code of Economic Law.
The products on offer comply with the Belgian legislation in force. We cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. Before placing an order, it is your responsibility to check with the competent authorities in your country whether it is possible to import or use this product.
Right of withdrawal
You are entitled to notify us, within 14 calendar days after the day after delivery, that you are cancelling your purchase and to do so without being penalised or having to provide a reason. If all the appropriate requirements are met, you will receive a refund.
Pursuant to Directive 2011/83/UE of the European Parliament and of the Council of 25 October 2011 on consumer rights, you are entitled to notify us that you are cancelling your purchase within 14 calendar days after the product was delivered or the completion of the service contract, without being penalised (except for the charge for the return journey, which continues to be chargeable to you) and without having to state a reason.
You can exercise this right of withdrawal by filling in the withdrawal form below or by means of any written document clearly stating your intention to withdraw and the items concerned.
Once we have received the document, we will acknowledge receipt of this form / written document within 3 working days.
If you withdraw less than 3 working days before the expiry of the withdrawal period, or in the absence of an acknowledgement of receipt, you must ensure that you use a way of forwarding this written document to guarantee that we actually receive it.
You should return the items to us without undue delay and in any event within a maximum of 14 calendar days after the day of withdrawal.
We recommend that you insure the package in case of loss by the carrier or at least opt for a parcel tracking service.
The other return methods are described in the article "Return of products".
If you wish to exercise your right of withdrawal, the refund will be made by the payment method used at the time of purchase (unless we agree together on another method). It will be made within a maximum of 14 days after the right of withdrawal has been exercised. However, if the product has not been returned within 14 days, the refund will be postponed until you have sent us proof that the package has been returned.
You will be held liable for any deterioration in the value of the item resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this product.
Specimen withdrawal form:
For the attention of E.PEREIRA SPRL, Rue des Drapiers, 22 - 1050 ([email protected])
Customer's last name, first name and address: Date of the request:
Dear Sir or Madam,
I wish to exercise my right of withdrawal provided for in article 53 of Book VI of the Code of Economic Law, concerning the contract for the order placed with your company on the website www.Mulher Bonita Boutique.be and relating to the following item:
Order date and reference number:
Total amount incl. taxes:
Your full cooperation will be appreciated. Yours faithfully,
Date and signature:
Return of products in case of withdrawal / exercise of the legal warranty:
Due to hygiene reasons, returns and exchanges will not be accepted for panties, swim and bodysuits.
Get in touch with us before returning any products. Be careful with the packaging to ensure that the returned product is well protected. Choose the parcel tracking service available from the carrier.
Our written consent is required prior to any return.
The return charges are payable by you if you exercise your right of withdrawal. They are our responsibility if the legal warranty is used.
In order to ensure the request is duly processed, you are asked to attach a copy of the invoice.
Any product to be exchanged or refunded must be returned to the postal address mentioned above, as far as possible in its original packaging, in its entirety (along with any accessories and documents where applicable) and in perfect condition. All accessories should be included if applicable.
You will be required to choose suitable packaging (if the original packaging has not been kept) and to protect the items returned inside the package as carefully as they were when they were delivered.
If the above obligations are not met, you will lose your right of withdrawal / warranty and the product will be returned to you at your expense. We will not be held responsible for any defect resulting from your clumsiness or improper operations.
If the returned parcel fails to reach us, we will not be required to proceed with an exchange / refund (or repair free of charge in case of the warranty being used), unless you have chosen a parcel tracking solution available from the carrier.
Framework governing the terms and conditions
Our terms and conditions are archived. They can be changed at any time. Each provision is valid individually. The language used is French.
If any provision in the general terms and conditions of sale is held to be unlawful, void or for any other reason unenforceable, that provision will be deemed severable from the terms and conditions and will not affect the validity and enforceability of the remaining provisions.
These terms and conditions describe the entire agreement between the user and the website. They replace any previous or current written or oral agreements. The general terms and conditions may not be assigned, transferred or sublicensed by the user personally.
The failure to apply one or more provisions in these terms and conditions may never be regarded as a waiver of these conditions.
A printed version of the terms and conditions and any notifications provided electronically may be required in judicial or administrative proceedings relating to the general terms and conditions.
The parties agree that any correspondence about these general terms and conditions must be written in French.
We may change these terms and conditions at any time. The general terms and conditions applicable to you are those in force on the date of your online order. We will of course keep all the earlier versions of our general terms and conditions and send them to you on request.
Methods and time limit for complaints regarding contractual documents
Send us an e-mail if you have any questions.You should notify us, in writing, of your complaints within 365 days after the cause of the problem giving rise to the complaint.
Send us an e-mail if you have any questions or comments about the pricing terms, disclaimers or the rest of our general terms and conditions of sale.
Any complaint regarding the use of the website, the site pages on any social networks must be made within 365 days after the day on which the problem giving rise to the complaint occurred, regardless of any law or rule of law to the contrary. In the event that such a claim has not been made within this period, it cannot be irrevocably accepted.
Applicable law and dispute settlement
Your sales are subject to Belgian law. Before initiating legal proceedings, an out-of-court settlement may be sought on a bilateral basis. The services of a professional mediator may also be called upon.
In accordance with Book XVI of the Code of Economic Law, our consumer customers are referred to the European Commission's online platform for the settlement of consumer disputes: www.ec.europa.eu/odr. This official site describes how out-of-court dispute settlement systems work, allows complaints to be made online, and lists the various authorised dispute settlement bodies.
The “Consumer Mediation Service” offers a neutral and free service for Belgian consumers. Contact information for the Consumer Mediation Service in Belgium:
North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels.
: 02 702 52 20
Fax : 02 808 71 29
E-mail : [email protected]
Site : http://mediationconsommateur.be
Please note that mediation is not obligatory but recommended only for the purpose of settling disputes and avoiding have to resort to legal proceedings. Either party may object to mediation.
In the absence of an out-of-court settlement (or mediation leading to a proposal accepted by both parties), we will designate the courts of the judicial district of Brussels (Belgium) as the only competent courts, except in the case where the user is a European consumer and the jurisdiction of these courts cannot be valid in view of the current regulations